A set of professional services of the own technical service desk of LLC RASSE guarantees reliability and steady work of the already deployed and existing telecommunication systems, LAN and contact-centres 24 hours a day.
Support of corporate telecommunication systems
RASSE provides a full range of services aimed at support of corporate local and distributed computer networks, networks of DPC and such contiguous subsystems as Wi-Fi, complexes of information security, monitoring and management, corporate telephony and unified communications. Such set of services enables the customers not only to optimize costs of IT-infrastructure support but also in most cases to phase out in-house telecommunications specialists as a result of focusing inner IT-service on support of key business applications.
Support of solutions for communications service provider
Qualified specialists of the own technical support desk of RASSE provide Russian communications service providers with services of operational decisions of incidents, building-up warehouses for spare parts, tools and accessories and laboratories for tests conducting before introduction of new services. Furthermore, the participation of experts enables to optimize communication between customers and equipment producers, and it reduces dramatically troubleshooting time.
A modern contact-center is an aggregate of many hardware and software solutions of various manufactures. The main goal of the use of such solutions in to optimize counteraction of the company with its clients. Efficiently developed and transparent process of communication increases the loyalty and spurs growth of benefit.
A complex of services provided by the own technical support desk of RASSE ensures the most productive use of the existing infrastructure of contact centers without failing able to affect business processes as well as rapid and successful introduction of new services without interruption of operation or forced outage.
Includes consulting provided by experts for technical tasks connected with restoration of performance of the supported system and diagnostic procedure after failures.
Is conducted by the specialist of RASSE service desk with the use of remote access to equipment, interview of the customer’s specialists by phone, e-mail and by any other means capable to simplify remote solution of the problem.
On-site visit of the specialist of technical support with the aim to restore performance of the equipment which is performed upon request of the customer.
Is performed for failed hardware or its parts by the support desk of RASSE at the pre-arranged and suitable for the customer time.
If there is a necessity of update of the supported system, the service desk of the company provided the customer with the latest versions of software in compliance of license agreements.
Personal service-manager staying in touch in any time will help the customer to solve organizational problems with maintenance service and get the latest information on application status.
Performance of monthly and quarterly technical maintenance of the systems on sites of the customer including analysis of system logs and bug statistics, status notifications, back up of configuration files as well as microcode versions update, configuration control.
Build-up of a separate group of focused technical experts accessible 24х7 and familiar with the customer’s infrastructure with the participation of supporting manager and duty shift.
Collection of information from the customer’s equipment by the means of monitoring and detection of negative trends. Pro-active guidelines for modernization and more efficient use of communications systems and channels are made up upon the results of the analysis.
Technical support desk of RASSE conducts tests in specialized demo-laboratories based on own equipment in order to introduce new functionality or perform analysis of alert conditions.
Provision of detailed electronic version of a report on the service work on the requests received from the customer within a determined period including the specification of all received requests, status of solving and current results.
RASSE company has got the complete list of licenses, certificates of conformity, warrants and conclusions required for its full-fledged operation.